Refund & Cancellation Policy

Last updated: July 2026

1. Free plans

QrWave and SocialWave both offer a free tier with no payment required — there's nothing to refund on a free account.

2. Cancelling a subscription

You can cancel any QrWave, SocialWave, or WaveOne subscription at any time from your billing page. Cancellation stops future billing — your plan stays active with full paid features until the end of the current billing period, then automatically reverts to Free. We don't prorate or refund the remaining days of an already-paid period when you cancel voluntarily.

3. Refund eligibility

• Duplicate or accidental charges: full refund if reported within 7 days of the charge.
• Failed service: if a paid feature you subscribed for was materially unavailable due to an error on our side for a sustained period, contact us — we'll review and may issue a partial or full refund at our discretion.
• Change of mind: we don't offer refunds for simply deciding not to use a plan you subscribed to; cancel instead to stop future renewals.

4. How to request a refund

Email info@qrlinkwave.com with your account email and the transaction reference (from your Razorpay receipt). We aim to respond within one business day and, where a refund is approved, process it back to your original payment method within 5–10 business days via Razorpay.

5. Downgrades

Downgrading from a higher tier to a lower one (or to Free) takes effect at the end of your current billing period — you keep the higher tier's features until then, and we don't charge or refund a difference mid-cycle.

6. Yearly plans

Yearly subscriptions are billed upfront at a 5% discount versus monthly. The same eligibility rules in §3 apply; we don't provide partial refunds for unused months on a voluntary cancellation.

7. Contact

Questions about a charge or this policy: info@qrlinkwave.com.